We always aim to provide the best possible service to all of our customers, and although complaints are rare, they are taken seriously.
This procedure describes how you can tell us about your concerns and what we promise to do to resolve the issue.
How to make us aware of your concern.
If you have any concerns regarding our service which you have received please contact us afterwards as soon as possible, to avoid any delay in resolving the issue. In order for us to investigate and respond to your feedback quickly, we kindly ask you to report your concerns to us via email to admin@ridgwayservices.co.uk
If you do not have access to email you can write to us at Ridgway Services Limited, 10 Newark Road, Windlesham, Surrey GU20 6NE.
If you feel you would like to make us aware of your concerns via telephone before submitting your email, please call us on 01276 474966.
It would be helpful if you can include the details of your name, company name, date of course and a description of your issue when contacting us, to assist with our investigations.
If you have called us by phone, our administration team will try to resolve your complaint in the same call. However if this is not possible we will either call you back shortly or kindly ask you to put your concerns in writing via email to us.
In the case of a complaint which we cannot resolve immediately, we will aim to provide you with a response within 10 working days, unless we notify you that it will take longer due to the complexity of the issue.
During the complaints process we will do our best to carry out a full and fair investigation, and provide you with a response as quickly as possible.
What to do if you are not satisfied with the reply you are given.
In the unlikely event that we have not satisfied your concerns, please notify us in writing via email, as this is the fastest response method we can use. Your concerns will be passed onto the Company Director, who will review the complaint and undertake a further investigation. They will provide a further response within 20 working days, unless we notify you that it will take longer due to the complexity of the issue.
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